1.Q: What is the machine warranty?
A: one year.
2.Q: Does your machine with CE certificate?
A: Yes.
3.Q: What is the production time while placing order?
A: About 2-3 months after get the down payment.
4.Q: Can you help handle shipping for customers?
A: Yes.(Please provide us your requested seaport and we can check the shipping charge and arrange shipping for your order)
5.Q: Does the packing strong?
A: Yes, of course! Packing is with wood pallet or wooden cases, suitable for long-distance road and vessel transportation and various types of weather conditions.
6.Q: How do I order spare parts?
A: Need to provide the machine model and serial number (nameplate). In your parts manual, it has the page number, item number, and parts description. For example, belts come in many different widths, lengths, and thickness. Providing all the above information ensures the correct item is ordered.
7.Q: Are you manufacturer?
A:Yes, we are direct manufacturer. Welcome to visit our plant and look inside the machine details to trace machines original manufacturing processes, also to know the people behind the machines. We can also arrange to arrange a video call to have a factory tour.
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